Refund Policy

At DILAURA VENTURES, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied, we offer a simple and transparent return and refund process under the following terms:

Returns

• Returns are accepted within 30 days of the delivery date.

• Items must be in new, unused condition and include all original packaging and accessories.

• Products that are damaged, used, or incomplete may not be eligible for a full refund.

Non-Returnable Items

• Items marked as final sale or non-returnable

• Digital or downloadable products

Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to the original payment method within 5–7 business days.

• Shipping charges are non-refundable, except in cases of incorrect or defective items.

Exchanges

• We replace items only if they are defective or damaged upon arrival. If you need an exchange, it must be for the same item originally ordered.

Return Shipping

• Customers are responsible for return shipping costs unless the item was defective or incorrect.

• We recommend using a trackable shipping method, as we are not responsible for lost return shipments.

Late or Missing Refunds

If you haven’t received a refund after the processing time, please check with your bank or credit card provider. Processing times may vary based on financial institutions.